Customer Retention Specialist

Lehi, Utah, United States · Client Success


Podium is a Utah-based software company that helps businesses of all sizes collect and manage online reviews and customer feedback. But that is just the start. We are transforming how businesses interact with their customers.

A Customer Retention Specialist is directly responsible for assisting Podium clients who have requested to cancel their subscription.

Do you have the skills to maintain and improve our amazingly low churn rate? Do you have the passion for listening to customers and finding creative solutions? If so, we hope you are also:


We're seeking someone with passion and experience to match our own. To qualify for this position, you need the following:

You will also need to be the type of person who:


This is an hourly position, but you will work full time with full benefits.

What can you expect at Podium? Weekly catered lunches. Professional development. Fantastic medical, dental and vision benefits. Company swag. A laptop that doesn't suck. Come work with smart, creative and entrepreneurial people in a challenging, high-growth environment every day!

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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